Our returns policy allows you to rethink your purchase and return the purchased item, without having to specify the reason, until the end of 15 (fifteen) calendar days from the date of delivery
If you return the item in accordance with it; as illustrated here, you will have the right to obtain a voucher, to be spent on the Velunia portal, of the same amount paid for the purchase of the returned product, except for the shipping costs incurred.
The costs of returning items to Velunia are the responsibility of the customer.
Products must be intact, unused, not damaged
If the returned items show damage or signs of wear resulting from manipulation not necessary to establish the nature, characteristics and functioning of the items, they will not be; You can make no refunds.